Privacy Policy

1. Information We Collect

• Account information: Your name, email address, and profile details (position, skill level, age, height, weight, preferred foot, goals).
• Video content: Match and training videos you upload or record in-app, including thumbnails and metadata.
• AI analysis data: Generated scores, reports, strengths, weaknesses, and recommendations based on your uploaded footage.
• Payment information: Billing details processed by Stripe and PayPal. We do not store your full card numbers.
• Usage data: How you interact with the app, including login frequency, features used, and device information.

2. How We Use Your Information

• To create and manage your account and authenticate your identity.
• To run AI analysis on your uploaded videos and generate performance reports.
• To process subscription payments and manage your billing.
• To provide personalised training plans, AI Coach responses, and progress tracking.
• To send you notifications about your analyses, account updates, and service announcements.
• To improve our AI models, features, and overall service quality.

3. Third Parties We Share Data With

• Stripe and PayPal: Process your subscription payments securely. They receive your billing information but do not receive your video content.
• AI model providers (e.g., Anthropic / OpenAI / Google): Your uploaded videos and questions are sent to our AI provider to generate analysis reports and coaching responses.
• Hosting and storage providers: Your account data and uploaded videos are stored on secure cloud infrastructure.
• We do not sell your personal data to any third party.

4. Data Retention and Deletion

Your uploaded videos and analysis reports are retained for as long as your account is active. You may delete individual videos or your entire account at any time from your settings. Upon account deletion, your videos and associated data are permanently removed from our servers within 30 days. If you cancel a paid subscription, your data remains accessible until the end of your billing period, after which premium features are restricted but your data is preserved unless you delete your account.

To request deletion of specific data or your entire account, contact us at the email below.

5. Data Security

• All data is transmitted over encrypted (HTTPS/TLS) connections.
• Payment information is handled entirely by Stripe and PayPal — we never store your full card details.
• Access to your personal data is restricted to authorised personnel only.
• We regularly review our security practices, though no system can guarantee complete security.

6. Your Rights

You have the right to access, correct, or delete your personal data. You can update your profile information from your account settings at any time. For data access requests, correction requests, or complaints, contact us using the details below.

7. Australian Privacy Act Compliance

Football IQ complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We collect personal information only for the purposes outlined above and do not use or disclose it for unrelated purposes without your consent. If you believe we have mishandled your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

For any privacy-related questions, data requests, or complaints, please contact our support team. We will respond to your request within a reasonable timeframe.